Get better insight into what’s happening on your phone calls with Tresta’s call reporting.
View Historical Call Volume and Trends
Run call reports that provide an intuitive overview of the call data associated with your Tresta phone numbers, users and groups, with visual charts that show trends by hour, day, week or month and table data that lists the raw call details for each call in the reporting period.
Summarize Activity with Roll-up Statistics
See how calls are being handled on your phone system with call summary reports that show the breakdown of total, outbound, inbound, answered and missed calls, as well as total talk time and average call duration. Roll-up statistics can be viewed for each phone number, user, group and forwarding number on your phone system.
Drill Down to Access Detailed Call Summaries
Click on any row in your call reports to reveal a call detail pane that provides a rich summary of the call, with a map of phone number locations, a step-by-step view of the call routing flow and any voicemails or recordings that may be associated with the call.
Make Data Driven Decisions
With a wealth of data available, Tresta’s call reporting will help you make better-informed business decisions with clear, actionable insights into what’s really happening on your company’s phone calls.
A Lot More Than Just Call Reporting
Along with call reporting, Tresta includes over 20 powerful call management features at no extra charge.